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Privacy and Refund policies 

Privacy Policy

Effective Date: November 9, 2026
 
At Tropic Blu Pool Solutions, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when interacting with our business.
 
1. Information We Collect
 
We may collect personal information such as:

  • Name

  • Phone number

  • Email address

  • Mailing or billing address

  • Payment and transaction information

  • Any other information you voluntarily provide to us
     

2. How We Use Your Information
 
The information we collect may be used to:
 

  • Provide products and services.

  • Process orders and payments.

  • Communicate with customers regarding services, orders, or appointments.

  • Respond to questions and customer service requests.

  • Improve our products, services, and overall customer experience.
     

3. We Do Not Sell Your Personal Information
 
We respect your privacy. We will never sell, rent, or trade your personal information to third-party companies for their marketing or commercial purposes.
Your personal information will not be sold to outside businesses, marketing companies, or unrelated third parties.
 
4. Sharing of Information
 
We do not share your personal information except when necessary to:

  • Provide services you have requested.

  • Process payments through secure payment processors.

  • Work with trusted service providers who help operate our business.

  • Comply with applicable laws, regulations, or legal obligations.

  • Protect our business, customers, and legal rights.
     

Any service providers handling customer information are expected to use it only for the services they provide to us.
 
5. Protection of Your Information
 
We take reasonable measures to protect your personal information against unauthorized access, disclosure, alteration, or misuse.
 
Although we strive to protect your information, no method of electronic storage or transmission is completely secure.
 
6. Your Privacy Rights
 
You may contact us to:

  • Request access to your personal information.

  • Request corrections to inaccurate information.

  • Request deletion of your personal information, subject to applicable legal requirements.

  • Ask questions about how your information is collected or used.
     

7. Changes to This Privacy Policy
 
We reserve the right to update this Privacy Policy as our business practices or legal requirements change. Any updates will be posted with a revised effective date.
 
8. Contact Us
If you have questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us:
Business Name: Tropic Blu Pool Solutions
Email: tropicblu@gmail.com
 
Your privacy matters to us. We are committed to keeping your personal information private, secure, and protected.
 

Refund Policies

Return & Cancellation Policy-Pool School 

Thank you for enrolling in our Pool School! Our classes are designed to provide students with the basic knowledge and skills needed to properly maintain and care for a swimming pool.


No Refunds Once Class Has Started

All Pool School class registrations are non-refundable once the class has started. Once instruction begins, no refunds, returns, or credits will be issued, regardless of attendance or participation.


24 hours notice of cancellation

If you need to cancel your enrollment before the scheduled class start date, please contact us directly to discuss your options. Any refund or transfer request must be approved by Pool School management and must be done 24 hours prior to class start.


Class Participation

Enrollment provides access to the scheduled class and its instructional materials. Failure to attend, arriving late, or leaving a class early does not qualify for a refund or credit.


Acknowledgment of Policy

By registering for Pool School, you acknowledge and agree to this Refund & Return Policy.


We appreciate your understanding and look forward to helping you become more confident in maintaining your swimming pool!

Return & Cancelation Policy-Inspection Services

Thank you for choosing our swimming pool inspection services. Please review our return and cancellation policy before scheduling an appointment.
 

1. No Refunds After Services Are Rendered

All payments for swimming pool inspection services are final once the inspection has been completed and the service has been rendered. Due to the nature of our services, no returns or refunds will be issued after an inspection has been performed, regardless of the inspection findings or results.


2. 24-Hour Cancellation Notice

All scheduled appointments require a minimum of 24 hours' advance notice for cancellations or rescheduling.

If you need to cancel or reschedule your appointment, please contact us at least 24 hours before your scheduled appointment time.


3. Late Cancellations & Missed Appointments

Cancellations made with less than 24 hours' notice, as well as missed appointments or failure to provide access to the property at the scheduled time, may be subject to a cancellation fee or forfeiture of any applicable service payment.


4. Acknowledgment of Policy

By scheduling an appointment with our company, you acknowledge and agree to the terms of this Return & Cancellation Policy.

We appreciate your understanding and cooperation. Thank you for trusting us with your swimming pool inspection needs.

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